Assistant Manager, Notary Public

The UPS Store | Bellingham, WA

​Oct 2019 - present

Quote, professionally pack, and ship various domestic and international-bound parcels (ranging from very basic, to complex/oversized/specialty freight shipments) for walk-in, phone, and remote customers, at small business solutions retail franchise store. Process merchandise return shipments for multiple online retailers. Prepare customer equipment returns via UPS corporate partnership programs for satellite/streaming/cable TV, internet, and mobile phone providers. Administer in-store printing, copying, faxing and scanning services. Consult, quote, and process off-site professional print projects. Conduct digital fingerprint scanning for security screening/pre-employment background-check partner vendor. Respond to general customer email inquiries, troubleshoot tracking complications, resolve customer complaints. Order, replenish, and maintain all store inventory supplies, shipping materials, and retail products. On-board and train new associates. Administer notarial services.

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Social Media Manager

Get It In Writing | Thousand Oaks, CA​

Mar 2019 - Sep 2019

Via fully remote workflow, created, scheduled, and posted timely, compelling and engaging social media content for PR/marketing and creative multi-media organization, serving clientele in the professional audio, sound reinforcement, entertainment, and AV installation & technology industries.

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Prepress Technician, Proofing/QC Specialist

PsPrint | Oakland, CA

​Feb 2016 - May 2018

As Prepress Technician (May 2016-Jan 2017), preflighted, QA’d, and managed creative digital files for an extensive array of printed advertising, sales, and marketing collateral, comprised of booklets, catalogs, direct mailers, brochures, letterhead, stationery, business cards, sales/data sheets, complex die cut products, custom foil printed products, pocket folders, stickers, greeting cards, wall calendars, and posters for high-volume, quick-turnaround commercial printer. As Proofing/QC Specialist (Feb 2017-May 2018), on a daily basis, printed, hand-trimmed, scored, folded, and bound hard copy proofs and created custom mock-ups (sized to the final dimensions, and printed on the actual, customer-specified paper stock), then overnighted to the client for final approval prior to print run.

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Client Services Representative

Minted.com | San Francisco, CA

​Nov 2015 - Jan 2016

Within a high-volume call center facility, during the end-of-year, Christmas holiday rush season, administered customer support and concierge services via phone, live chat, and email for domestic and international clientele of high-end, e-commerce, custom greeting card and stationery printer.

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Project Manager

ePlus Technology | Milpitas, CA

​Dec 2014 - Mar 2015

Managed administrative logistics for network implementation projects, for IT infrastructure and technology solutions integrator, supporting Senior Project Managers, Sales, and the Engineering teams assigned to top-tier, VIP client, Facebook.

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Sales Rep/Account Manager

NewBay Media | San Bruno, CA

​Aug 2011 - Feb 2014

Sold Classified/Marketplace print ads and directory listing enhancements for monthly B2B professional audio magazines Mix, Pro Sound News, Pro Audio Review, and all ancillary products, including the Mix Master Directory and the Audio Education Directory.

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​Logistics & Inventory Manager

New Leaf Paper | San Francisco, CA

​Dec 2008 - Feb 2010

Fulfilled wholesale, corporate, and retail customer orders, arranged freight transport logistics, reconciled warehouse inventory, and provided administrative support to the Operations and Supply Chain teams for recycled/sustainable solutions paper manufacturer.

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Production Manager

Pearson Higher Education | San Francisco, CA

​Mar 2008 - Oct 2008

Managed production process between authors, editors, manufacturing/prepress staff, and external vendors for astronomy and biology titles of college-level textbook publisher.

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Advertising & Prepress Production Manager

United Business Media/CMP Media | San Francisco, CA

​May 2002 - Mar 2008

Managed entire magazine prepress and ad production process, for monthly medical/healthcare titles Diagnostic Imaging, Diagnostic Imaging Europe, BioMechanics (2004-2008); software development titles Dr. Dobb’s Journal, C/C++ Users Journal (2002-2004); and all ancillary products comprised of supplements, whitepapers, advertorials, annual directories, and digital editions, for B2B magazine publisher.

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Production Coordinator

Intertec Publishing | Emeryville, CA

Jan 1999 - Jul 2001

Trafficked and processed print ad materials for monthly professional audio magazines Mix, Mix en Español, and all ancillary products and titles.

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Commercial Photographer, Studio Manager, Color Correction Technician, Custom Printer

Various Employers in New England & Maryland

1992- 1999

Photographed sterling silver products, keepsake giftware, and outdoor patio furniture (both in-studio and on-location) for display advertising, catalogs, packaging, and marketing collateral. Color corrected, machine printed, and custom printed at multiple high-volume, commercial photo labs.